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	<title>Rif Raf :: The Official Blog of the Rochester Advertising Federation&#187; Matt Jones</title>
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	<link>http://www.rafconnect.com/blog</link>
	<description>The Official Blog of the Rochester Advertising Federation</description>
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		<title>Recently discovered on twitter: Lee Clow&#8217;s Beard</title>
		<link>http://www.rafconnect.com/blog/2009/11/18/recently-discovered-on-twitter-lee-clows-beard/</link>
		<comments>http://www.rafconnect.com/blog/2009/11/18/recently-discovered-on-twitter-lee-clows-beard/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 22:00:41 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[Ad Industry]]></category>
		<category><![CDATA[Creative]]></category>
		<category><![CDATA[Insight]]></category>
		<category><![CDATA[RAF]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=1012</guid>
		<description><![CDATA[I had just about given up on Twitter for the 2nd time.   My tweets have been inconsitent and lame (though not inconsistently lame) and I&#8217;ve generally found little value.  Though I do know the exact travel schedule of many a branding exec.  Which is obviously helpful.
Then I came across Lee Clow&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p>I had just about given up on Twitter for the 2nd time.   My tweets have been inconsitent and lame (though not inconsistently lame) and I&#8217;ve generally found little value.  Though I do know the exact travel schedule of many a branding exec.  Which is obviously helpful.</p>
<p>Then I came across <a href="https://twitter.com/leeclowsbeard">Lee Clow&#8217;s Beard</a>.  It&#8217;s a steady flow of insight of the &#8220;wish I said it that way&#8221; variety.  Today&#8217;s: &#8220;Most people don&#8217;t have enough time to interact with their kids, let alone your brand. Respect that.&#8221;   </p>
<p>Who on Twitter do you find uniquely worthwhile? </p>
<p>mj</p>
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		<slash:comments>6</slash:comments>
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		<title>&#8220;20 Minutes and a Beer&#8221; Triumphantly Returns with Jeff Gabel</title>
		<link>http://www.rafconnect.com/blog/2009/10/28/20-minutes-and-a-beer-triumphantly-returns-with-jeff-gabel/</link>
		<comments>http://www.rafconnect.com/blog/2009/10/28/20-minutes-and-a-beer-triumphantly-returns-with-jeff-gabel/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 14:26:16 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[Brainfood]]></category>
		<category><![CDATA[Creative]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[Members]]></category>
		<category><![CDATA[RAF]]></category>
		<category><![CDATA[Speakers]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=975</guid>
		<description><![CDATA[A refresher on the premise: relevant topic, local expert, short informal presentation, your favorite Tap &#038; Mallet beverage.  What&#8217;s not to like?
For November, Jeff Gabel, Chief Creative Officer at Partners + Napier will share his observations on the &#8220;common constructs of great ideas&#8221;.  Jeff is a unique package of big idea, business savvy, [...]]]></description>
			<content:encoded><![CDATA[<p>A refresher on the premise: relevant topic, local expert, short informal presentation, your favorite Tap &#038; Mallet beverage.  What&#8217;s not to like?</p>
<p>For November, Jeff Gabel, Chief Creative Officer at Partners + Napier will share his observations on the &#8220;common constructs of great ideas&#8221;.  Jeff is a unique package of big idea, business savvy, and passion for execution.  In fact, I recently subjected Jeff to an MRI brain scan, and discovered both left and right sides uniquely well developed and working flawlessly together.  Actionable insight yours for the taking.  Here are the details:</p>
<p>Tuesday November 17th, 5:30 pm<br />
Tap & Mallet; 381 Gregory Street<br />
$5 non-RAF members, free to members</p>
<p>See you there.  Here&#8217;s Jeff and I prior to the MRI.  When we pulled him out, tube was covered in sketches and post-its.</p>
<p><img alt="Jeffs brain scan" src="http://www.rafconnect.com/blog/wp-content/uploads/2009/10/1_61_mind_scan_1.jpg" title="Jeffs brain scan" class="alignnone" width="320" height="240" /></p>
<p>mj</p>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
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		<title>Craft in a digital world</title>
		<link>http://www.rafconnect.com/blog/2009/10/11/is-digital-the-death-of-expertise/</link>
		<comments>http://www.rafconnect.com/blog/2009/10/11/is-digital-the-death-of-expertise/#comments</comments>
		<pubDate>Sun, 11 Oct 2009 05:00:48 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[Ad Industry]]></category>
		<category><![CDATA[Brainfood]]></category>
		<category><![CDATA[Insight]]></category>
		<category><![CDATA[Opinions]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=934</guid>
		<description><![CDATA[Digital has all the evangelists it needs, often seen walking down sidewalks staring at Iphones &#8211; i think they call it connecting.  We could use the occasional skeptic. 
So I was happy to come across Christopher Kimball&#8217;s piece in Thursday&#8217;s NY Times.  Mr. Kimball is the publisher of Cooks Illustrated.  The article [...]]]></description>
			<content:encoded><![CDATA[<p>Digital has all the evangelists it needs, often seen walking down sidewalks staring at Iphones &#8211; i think they call it connecting.  We could use the occasional skeptic. </p>
<p>So I was happy to come across Christopher Kimball&#8217;s piece in Thursday&#8217;s NY Times.  Mr. Kimball is the publisher of Cooks Illustrated.  The article reflects on Gourmet&#8217;s demise, but goes on to offer a smart and contrarian reaction to the dominant theology of our day: digital democratization.</p>
<p>The whole article is <a href="http://www.nytimes.com/2009/10/08/opinion/08kimball.html?_r=1&#038;ref=opinion">here</a>.  Think it over the next time you price your services or read about a national brand soliciting ideas through crowd sourcing.</p>
<p>Here&#8217;s a quote:</p>
<blockquote><p>To survive (digital democratization), those of us who believe that inexperience rarely leads to wisdom need to swim against the tide, better define our brands, prove our worth, ask to be paid for what we do, and refuse to climb aboard this ship of fools, the one where everyone has an equal voice. Google “broccoli casserole” and make the first recipe you find. I guarantee it will be disappointing. The world needs fewer opinions and more thoughtful expertise — the kind that comes from real experience, the hard-won blood-on-the-floor kind. I like my reporters, my pilots, my pundits, my doctors, my teachers and my cooking instructors to have graduated from the school of hard knocks. </p></blockquote>
<p>Advertising, the business of commercial communication in all its forms, is a craft.  Experience matters.  I wonder if the ad business itself believes this.   </p>
<p>Cheers!<br />
mj</p>
]]></content:encoded>
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		<title>Saturn and the trap of &#8220;brand experience&#8221;</title>
		<link>http://www.rafconnect.com/blog/2009/10/01/saturn-and-the-trap-of-brand-experience/</link>
		<comments>http://www.rafconnect.com/blog/2009/10/01/saturn-and-the-trap-of-brand-experience/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 00:50:41 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[Ad Industry]]></category>
		<category><![CDATA[Creative]]></category>
		<category><![CDATA[Insight]]></category>
		<category><![CDATA[Opinions]]></category>
		<category><![CDATA[RAF]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=913</guid>
		<description><![CDATA[On a warm Spring day in 1991, my brother Tim visited Rochester with his first new car – a Saturn S series coupe.  We took it out on Kings Highway through Durand Park for a road test.  Drove ok.  But it looked different and Tim was really proud of it.  He [...]]]></description>
			<content:encoded><![CDATA[<p>On a warm Spring day in 1991, my brother Tim visited Rochester with his first new car – a Saturn S series coupe.  We took it out on Kings Highway through Durand Park for a road test.  Drove ok.  But it looked different and Tim was really proud of it.  He had a story to tell, something about cookies and a song from the dealer.  He was a Saturn brand evangelist.</p>
<p>Tim’s evangelism lasted another year perhaps.  The Saturn brand meanwhile soldiered on, right up to this past Wednesday when GM announced that a planned takeover by auto mogul Roger Penske had fallen through.  It appears the Saturn division will close next year.  </p>
<p>Even before the current auto slump, Saturn had become a staple of MBA case studies on how to kill a promising business.  Conventional wisdom has it that the meddling execs of GM killed the quirkiness in an effort to lower costs.  The predictable cycle commenced, with loyal owners spun off each year.</p>
<p>I&#8217;d like to introduce an alternate theory: Saturn was dead on arrival.  That it even got off the ground is a testament to <a href="http://www.youtube.com/watch?v=kmDZGDMkBac">brilliant advertising from Hal Riney</a> and a decent dealer network.  The problem was the cars &#8211; uniquely styled at times, but nothing special in performance, quality, or safety.  Saturn created a compelling brand narrative, but not a good product.  </p>
<p>Saturn has failed spectacularly, but not uniquely.  Countless brands try to create a &#8220;brand experience&#8221; before doing the hard work of legitimate differentiation. My favorite category is airtravel &#8211; remember Song or Ted (we want to be like Jet Blue, can we do it without actually changing?).  </p>
<p>Sadly, agencies and marketers are often asked to create the story and then canned when it doesn&#8217;t connect.  Wish I had a more uplifting message.  Cheers!  </p>
<p>mj</p>
<p>P.S. while appreciating some of Hal Riney&#8217;s Saturn tv work, came across <a href="http://www.youtube.com/watch?v=NpwdcmjBgNA&#038;feature=player_embedded#">his work helping to elect Ronald Reagan</a>.  Politics aside, far more memorable than anything I&#8217;ve seen lately from candidates.  </p>
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		<title>This Tuesday &#8211; Inaugural &#8220;20 Minutes and a Beer&#8221;</title>
		<link>http://www.rafconnect.com/blog/2009/09/21/this-tuesday-inaugural-20-minutes-and-a-beer/</link>
		<comments>http://www.rafconnect.com/blog/2009/09/21/this-tuesday-inaugural-20-minutes-and-a-beer/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 13:34:34 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[RAF]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=869</guid>
		<description><![CDATA[Join us tomorrow eve for the inaugural &#8220;20 Minutes and a Beer&#8221;.  The subject is &#8220;Social Media&#8221; and the expert is Jon Brown from Partners &#038; Napier.  Info below, hope to see you there!  
Where?
Tap &#038; Mallet
381 Gregory Street
Rochester, NY 14620
What Time?
05:30 to 06:00 PM
How Much?
Free for members,
$4 non-members
Description
Join Jon Brown, Director [...]]]></description>
			<content:encoded><![CDATA[<p>Join us tomorrow eve for the inaugural &#8220;20 Minutes and a Beer&#8221;.  The subject is &#8220;Social Media&#8221; and the expert is Jon Brown from Partners &#038; Napier.  Info below, hope to see you there!  </p>
<p>Where?<br />
Tap &#038; Mallet<br />
381 Gregory Street<br />
Rochester, NY 14620</p>
<p>What Time?<br />
05:30 to 06:00 PM</p>
<p>How Much?<br />
Free for members,<br />
$4 non-members</p>
<p>Description<br />
Join Jon Brown, Director of Interactive Services at Partners + Napier, and your fellow RAF members for a conversation on Social Media, as in What, When, Where, Why and How. Information on us, beer on you.</p>
<p>mj</p>
]]></content:encoded>
			<wfw:commentRss>http://www.rafconnect.com/blog/2009/09/21/this-tuesday-inaugural-20-minutes-and-a-beer/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
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		<title>Why agency sites (mostly) stink, and an announcement&#8230;</title>
		<link>http://www.rafconnect.com/blog/2009/09/08/why-agency-sites-mostly-stink-and-an-announcement/</link>
		<comments>http://www.rafconnect.com/blog/2009/09/08/why-agency-sites-mostly-stink-and-an-announcement/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 20:58:56 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[Ad Industry]]></category>
		<category><![CDATA[Creative]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Insight]]></category>
		<category><![CDATA[Opinions]]></category>
		<category><![CDATA[RAF]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=838</guid>
		<description><![CDATA[Ok.  They don&#8217;t uniformally stink.  If you want to quickly assess the type of work an agency considers &#8220;great&#8221;, they can be useful.  But visit half a dozen.  Right now, I&#8217;ll wait here.
Struck by the overwhelming sameness?  Like a template was handed out at a 4 A’s conference.  Right [...]]]></description>
			<content:encoded><![CDATA[<p>Ok.  They don&#8217;t uniformally stink.  If you want to quickly assess the type of work an agency considers &#8220;great&#8221;, they can be useful.  But visit half a dozen.  Right now, I&#8217;ll wait here.</p>
<p>Struck by the overwhelming sameness?  Like a template was handed out at a 4 A’s conference.  Right down to the “proprietary approach” and 3rd person bios (“Our clients describe Mike as quietly brilliant.  So they’re surprised to learn he fronts a local punk band on the weekends”).   I selected two for fodder, one bad and one good:</p>
<p><a href="http://www.mccannny.com/">McCann NY</a> (bad)<br />
I defy you to discover anything relevant about this agency in 30 seconds.  Eventually I found the &#8220;what we think&#8221; section, and have concluded that concealment was intentional (summary: they&#8217;re really really open to ideas).  And moving links, still, in 2009? </p>
<p>Full disclosure, I used to work at McCann NY prior to emigrating to Rochester.  Met my wife there.  Loved the place.  They are better and smarter than the site suggests.  </p>
<p><a href="http://beta.cpbgroup.com/">Crispin Porter &#038; Bogusky beta</a> (good)<br />
In certain circles, it’s very 2005 to openly admire CPB.  But when faced with conventional challenges, they continue to think and behave unconventionally.  The beta site is the latest example.  Video, feeds and news about CPB and clients.  Not just the sanitized PR stuff either.  So it captures the impact the work is having rather than assessing work in a gallery.   Time on your hands? Watch &#8220;Brokaw meets Bogusky&#8221; video.  </p>
<p>Let me know examples you admire, local or otherwise.  Love to see more of the good stuff.  Or tell me how wildly off-base I am.</p>
<p>And the announcement:<br />
When introducing the new blog team a few weeks ago, I neglected to mention P&#038;N CMO Sarah Hanson.  Not a minor oversight.  Sarah arrived in Rochester from Boston’s Digitas with a ton of digital experience.  More on Sarah <a href="http://www.partnersandnapier.com/agency/sarah-hanson.html">here</a>.  Look for her to light up the blogoshere later this month.</p>
<p>mj</p>
]]></content:encoded>
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		<title>2 announcements to spice up a slow Friday in August</title>
		<link>http://www.rafconnect.com/blog/2009/08/20/2-announcements-to-spice-up-a-slow-friday-in-august/</link>
		<comments>http://www.rafconnect.com/blog/2009/08/20/2-announcements-to-spice-up-a-slow-friday-in-august/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 23:02:12 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[RAF]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=821</guid>
		<description><![CDATA[I mentioned in a previous post (still on the office fridge no doubt) that we here at the RAF have a new-found focus: strengthening our creative communications community through programs and events that educate and inspire great work.  With that in mind, 2 announcements:
&#8220;20 minutes and a Beer&#8221;
Not what you think.  It&#8217;s a [...]]]></description>
			<content:encoded><![CDATA[<p>I mentioned in a previous post (still on the office fridge no doubt) that we here at the RAF have a new-found focus: strengthening our creative communications community through programs and events that educate and inspire great work.  With that in mind, 2 announcements:</p>
<p><strong>&#8220;20 minutes and a Beer&#8221;</strong><br />
Not what you think.  It&#8217;s a monthly event where we&#8217;ll ask a local expert to opine on a topic briefly, then we have a drink.  Simple as that.  We have one planned:<br />
When: Tuesday, September 22; 5:30<br />
Where: Tap and Mallet<br />
What: Jon Brown from P&#038;N will give a practical tour through Social Media</p>
<p>Why only one planned?  We want to test the idea and get feedback before we blow out a schedule.  So join us and share your thoughts.</p>
<p><strong>A Bigger, Badder Blog Team.  </strong><br />
3 stars have joined the ranks, perhaps lured by our comprehensive health insurance program:</p>
<p>Chris Lyons, who describes himself this way: above average jump shooter, lousy putter, pretty good Illustrator, devoted Teacher.  </p>
<p>Jennifer Wolfe, Principal + Designer for Jennifer Wolfe Design and Adjunct Professor at RIT.</p>
<p>Whit Thompson, ACD at Roberts Communication.  Whit has been an outstanding addition to the Rochester ad ranks and promises no shortage of opinion.  Decent tennis player too I hear.</p>
<p>As Buffalo Bill and fellow RAF member Terrell Owens would say, &#8220;get your popcorn ready&#8221;.</p>
<p>Matt Jones</p>
]]></content:encoded>
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		<title>MinneADpolis</title>
		<link>http://www.rafconnect.com/blog/2009/07/24/minneadpolis/</link>
		<comments>http://www.rafconnect.com/blog/2009/07/24/minneadpolis/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 16:13:32 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[RAF]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=791</guid>
		<description><![CDATA[How do you promote local agencies and help recruit top creative talent?  The Minneapolis ad community believes they have an opportunity to (re)position their city.  And part of it is this website.
This is typically the type of initiative that invites loads of criticism from the snark community (and this has).  But why [...]]]></description>
			<content:encoded><![CDATA[<p>How do you promote local agencies and help recruit top creative talent?  The Minneapolis ad community believes they have an opportunity to (re)position their city.  And part of it is this <a href="http://minneadpolis.com/#home">website</a>.</p>
<p>This is typically the type of initiative that invites loads of criticism from the snark community (and this has).  But why not?  Minneapolis sees an economic opportunity in changing how people view their city (sound familiar?) and they&#8217;re taking a shot.  Congrats to the local 4A outpost on pulling agencies together on this.<br />
The real test will be if it continues to be a vibrant, useful site or just another launch and leave.</p>
<p>mj</p>
]]></content:encoded>
			<wfw:commentRss>http://www.rafconnect.com/blog/2009/07/24/minneadpolis/feed/</wfw:commentRss>
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		<title>What&#8217;s the RAF do anyway?</title>
		<link>http://www.rafconnect.com/blog/2009/06/25/whats-the-raf-do-anyway/</link>
		<comments>http://www.rafconnect.com/blog/2009/06/25/whats-the-raf-do-anyway/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 00:46:21 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[RAF]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=770</guid>
		<description><![CDATA[Something to do with the Ad Council?  We put on the Addies?  Not sure?
We here at the RAF would like to clear this up.  At last week’s retreat (boondoggle down at the Greenbrier, or was it the 4th floor at Partners?), we took the first step: agreeing to a simple statement of [...]]]></description>
			<content:encoded><![CDATA[<p>Something to do with the Ad Council?  We put on the Addies?  Not sure?</p>
<p>We here at the RAF would like to clear this up.  At last week’s retreat (boondoggle down at the Greenbrier, or was it the 4th floor at Partners?), we took the first step: agreeing to a simple statement of purpose.  Not a grand vision, just something we could say in the elevator when asked “what does the RAF do?”.  Here it is:</p>
<p>&#8220;We strengthen our creative communications community through programs and events that educate and inspire great work&#8221;.</p>
<p>That&#8217;s it.  May not roll off the tongue, but its pretty straightforward.  Any rate, we don&#8217;t intend to spend months on a strategy deck.  We want to do stuff that makes good on the promise above.  And I&#8217;m pleased to report that as we discussed event ideas on the afternoon of the retreat, we kept coming back to this statement to sharpen our focus.  </p>
<p>In addition to tweaking some of our annual events to be more on strategy, we’re also going to explore a casual monthly affair to exchange ideas and have a drink.  More to come on that.</p>
<p>In meantime, love to hear from you. Does the purpose make sense?  Is it attainable?  What opportunities are we missing?  Appreciate your thoughts. </p>
<p>mj</p>
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		<slash:comments>6</slash:comments>
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		<title>Ad Age, Women to Watch and a Duramax 6.6L V8</title>
		<link>http://www.rafconnect.com/blog/2009/06/02/ad-age-women-to-watch-and-a-duramax-66l-v8/</link>
		<comments>http://www.rafconnect.com/blog/2009/06/02/ad-age-women-to-watch-and-a-duramax-66l-v8/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 20:38:03 +0000</pubDate>
		<dc:creator>Matt Jones</dc:creator>
				<category><![CDATA[RAF]]></category>

		<guid isPermaLink="false">http://www.rafconnect.com/blog/?p=664</guid>
		<description><![CDATA[This week’s AdAge includes the annual “Women to Watch” list.  Note Jenny Chisney‘s inclusion (nice!).  Nearby is an article on GM.  AdAge lined up creative directors and the like to share how they’d pitch the troubled automaker’s business.  11 experts weighed in.  Each one a middle-aged white guy. 
The juxtaposition [...]]]></description>
			<content:encoded><![CDATA[<p>This week’s AdAge includes the annual <a href="http://adage.com/womentowatch09/">“Women to Watch” list</a>.  Note <a href="http://adage.com/womentowatch09/article?article_id=136910">Jenny Chisney‘s inclusion </a>(nice!).  Nearby is an <a href="http://adage.com/article?article_id=136975">article on GM</a>.  AdAge lined up creative directors and the like to share how they’d pitch the troubled automaker’s business.  11 experts weighed in.  Each one a middle-aged white guy. </p>
<p>The juxtaposition of these 2 stories got me thinking about whether the advertising and marketing community relies too heavily on one demo to make the big decisions.  So, a couple questions:</p>
<p>1.	I appreciate middle age white guys.  I may be one, depending on if I live past 74.  I also won a dance contest in 3rd grade, so take that into account.  Anyway, if we continue to make the lion’s share of ad decisions, forget fairness, is this good business?<br />
2.	Does Ad Age come off as patronizing by compiling a list of accomplished women, then lining up the men when they want an expert point of view?  Possibly they chose men because of the subject matter, because, you know, women don&#8217;t drive cars, purchase cars, or understand the simple fact that in 2009 only a Duramax 6.6L turbo diesel V8 with 660 lb ft of torque is appropriate for your neighborhood landscaper to tow a lawn mower 4 blocks.<br />
3.	Let&#8217;s switch to age for a second.  If you’re over 50 and working in an agency, you likely own the place.  That’s a lot of experience on the sideline.  Do we think they&#8217;re out of ideas, require too much money, or something else?<br />
4.	If we&#8217;re in charge, why are men in beer ads stone dumb?  Don’t answer that.</p>
<p>Btw, here&#8217;s my caveat.  I don&#8217;t read Ad Age closely enough to indict them for institutional sexism or any other &#8216;ism.  Just using the stories to ask a question about the business.</p>
<p>mj</p>
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